About Us
Why Arncliffe Physiotherapy
Our philosophy
We love helping our patients achieve what is important to them whether that is pain relief or returning to sport. We will assess you, provide self-management strategies, create short and long term goals and to keep you moving and feeling better quicker and longer!
How do we do this?
Our hands-on individual treatment sessions allows us to complete specific assessments, measure certain movements and strength to discover the cause of your condition. We provide you with our undivided attention every session. Our scientific evidence based consultations are always followed with exercise programs to return you back to work and lifestyle activities you enjoy doing.
Frequently Asked Questions
How long will the appointment be?
- Initial consultations are 45 minutes
- Follow up consultations are 30 minutes
Can I use my private health insurance card?
Yes, we have a HICAPS machine available and can claim the rebate immediately.
Please make sure the insurance policy you are under includes physiotherapy as an extras cover.
How much does a private consultation cost?
- Initial consultations: $80
- Follow-up consultations: $65
- Follow-up consultations (Seniors): $55
How many treatments will I need before I get better?
After a detailed assessment, your physiotherapist will give you an estimate of the number of treatments required for your condition.
This estimate will vary depending on many factors as all clients are different.
We believe an individualised treatment plan gets the best results. We will re-assess at every visit to give you an accurate description of your condition and how it is progressing.
If there is no sign of improvement or progress appears to plateau, treatment plans will be further discussed with you and modified as required.
What does your initial consultation look like?
Your physiotherapist will run through an extensive 30 question initial consultation with you in regard to your injury or condition.
This is followed by a thorough physical examination of your affected area, joints above and below this area, and other functional movements relevant to your condition.
A final diagnosis and the cause of your injury/condition will be explained clearly in absence of medical jargon.
Finally, treatment and an exercise program are provided at the end of the session.
What are our opening hours?
- Monday-Friday: 8am – 7pm
- Saturday: By Appointment
- Sunday: Closed
Can I make an appointment online or via email?
No, all appointments are made by phone or in person.
What should I bring to my first appointment?
Please bring any information regarding your injury/condition including
- Doctor Referrals
- X-rays and other scans
More information is required for Workers Compensation injury claims (Work Cover Clients)
- Claim Number
- Insurance Company
- Date of Injury
- Case Manager’s Name
- Doctors Referral
- Workplace Details
- Workcover Medical Capacity Certificate
More information is required for Enhanced Primary Care plans (Medicare clients)
- A patient care plan from your GP
- Medicare Card
More information is required for Department of Veteran Affair sessions (DVA clients)
- A DVA referral form from your GP
- DVA Card
What should I wear?
Please wear comfortable clothes that you are able to move freely in.
- For upper limb consultations, please wear a singlet.
- For lower limb consultations, please wear a pair of shorts.
What is the gap payment and how much is it?
The gap payment is the amount you pay on top of the rebate provided by your health insurance company.
This amount will vary depending on the type of extras cover you have with your insurance company. Please contact your insurance company to clarify the exact amount of rebate you are entitled to.
How do I pay?
Payment is required immediately following each consultation.
If you are with a health insurance fund, we will swipe your card in our HICAPS machine to claim your “physiotherapy” rebate immediately.
For the remaining gap payment, we accept cash, EFTPOS and credit card.
Workcover, DVA and EPC (Medicare) – How much does it cost?
You will not be charged any consultation fees or gap payments if you have the appropriate information. Please refer to “What should I bring to my first appointment”
Is there a cancellation policy?
Yes, all cancellations with less than 24 hours notice may be charged the full amount of the consultation.
Is parking available?
Yes, there is parking directly in front of our practice after 10am Monday-Friday, and any time on the weekend.
More parking is available behind the practice and around the side streets.
